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CPSC source record Published

Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Recall Date: 2026-10-01 Recalling Firm: Unspecified Record Ref: CPSC-b741aff6b01a75e4f460cfef13e9

FINDARECALL QUICK READ

What this record tells you

This CPSC record concerns Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

  • Status: Published
  • Recall date: 2026-10-01
Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Reason for Recall / Hazard Identified

Hazard: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.. This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

How to Check Whether Your Product Matches

A matching product name or photograph is not enough by itself. Compare every identifier available on your item or packaging with the official notice.

  1. Confirm the full product and brand or recalling-firm name.
  2. Compare package size, color, flavor, model, style, or configuration when listed.
  3. Check UPC, lot, batch, serial, date code, recall number, or USDA establishment number.
  4. Review the recall date and distribution information without assuming every seller is listed.
  5. Open the official CPSC source below and follow its current instructions.

If a required identifier is missing, contact the recalling company or issuing agency through the official notice rather than guessing.

Consumer Action Recorded in the Source

Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.. Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.

Source-Provided Product Images

Product image supplied with the source record for Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Product image supplied with the source record for Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Product image supplied with the source record for Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Product image supplied with the source record for Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Product image supplied with the source record for Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Product image supplied with the source record for Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Image limitation: An image may show only one package, color, size, or model. Do not use a photograph alone to decide whether your product is affected.

Verify With the Issuing Agency

This record was last updated in our index on 2026-10-13 20:30:02 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

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Record Transparency

Issuing agency
CPSC
Source ID
CPSC-b741aff6b01a75e4f460cfef13e9
Indexed update
2026-10-13 20:30:02 UTC
Official source
Open issuing-agency record