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CPSC source record The LED module can overheat, causing it to melt, p Ongoing

Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

Recall Date: 2025-08-14 Recalling Firm: Unspecified Record Ref: 10386

FINDARECALL QUICK READ

What this record tells you

This CPSC record concerns Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

  • Classification: The LED module can overheat, causing it to melt, p
  • Status: Ongoing
  • Recall date: 2025-08-14
Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

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Product Description & Identification

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Reason for Recall / Hazard Identified

Hazard: The LED module can overheat, causing it to melt, posing a fire hazard.. This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

How to Check Whether Your Product Matches

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Consumer Action Recorded in the Source

Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.. Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Product image supplied with the source record for Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

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Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:07 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

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Record Transparency

Issuing agency
CPSC
Source ID
10386
Indexed update
2026-07-27 11:37:07 UTC
Official source
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