Independent recall search Not a government website Verify instructions at the issuing-agency source
CPSC source record The metal sliding arm can disengage from the hinge Ongoing

AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard

Recall Date: 2025-04-03 Recalling Firm: Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas Record Ref: 10229

FINDARECALL QUICK READ

What this record tells you

This CPSC record concerns AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard and names Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas as the recalling firm. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

  • Firm: Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas
  • Classification: The metal sliding arm can disengage from the hinge
  • Status: Ongoing
  • Recall date: 2025-04-03
Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.

Reason for Recall / Hazard Identified

Hazard: The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.. This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.

How to Check Whether Your Product Matches

A matching product name or photograph is not enough by itself. Compare every identifier available on your item or packaging with the official notice.

  1. Confirm the full product and brand or recalling-firm name.
  2. Compare package size, color, flavor, model, style, or configuration when listed.
  3. Check UPC, lot, batch, serial, date code, recall number, or USDA establishment number.
  4. Review the recall date and distribution information without assuming every seller is listed.
  5. Open the official CPSC source below and follow its current instructions.

If a required identifier is missing, contact the recalling company or issuing agency through the official notice rather than guessing.

Consumer Action Recorded in the Source

Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.. AmesburyTruth toll-free at 844-329-9697 from 8 a.m. to 5 p.m. CT Monday through Friday, by email at HingeTrackRecall@AmesburyTruth.com, or online at www.amesburytruth.com/recall or www.amesburytruth.com and click on "Recalls" located on the tool bar at the top of the home webpage for more information.

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
Product image supplied with the source record for AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard

Image limitation: An image may show only one package, color, size, or model. Do not use a photograph alone to decide whether your product is affected.

Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:08 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

Open CPSC Source Record →

Record Transparency

Issuing agency
CPSC
Source ID
10229
Indexed update
2026-07-27 11:37:08 UTC
Official source
Open issuing-agency record