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CPSC source record The power cord can become loose from the treadmill Ongoing

Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert)

Recall Date: 2024-04-11 Recalling Firm: Unspecified Record Ref: 9925

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What this record tells you

This CPSC record concerns Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert). Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

  • Classification: The power cord can become loose from the treadmill
  • Status: Ongoing
  • Recall date: 2024-04-11
Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves the Matrix Fitness T1xe, T3x, and T3xm treadmills. The treadmill has a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and a straight power cord with no power cord bracket. Matrix is printed on the treadmill console masts. The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket. The serial number is composed of the letters TM, a three-digit model number, the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from March 2018 through January 2024. MODEL NAME MODEL NUMBER SERIAL NUMBER T1xe TM522 TM5221803xxxxx T3x TM523 TM5231906xxxxx T3xm TM725 TM7251902xxxxx

Reason for Recall / Hazard Identified

Hazard: The power cord can become loose from the treadmill's power socket, posing a fire hazard.. This recall involves the Matrix Fitness T1xe, T3x, and T3xm treadmills. The treadmill has a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and a straight power cord with no power cord bracket. Matrix is printed on the treadmill console masts. The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket. The serial number is composed of the letters TM, a three-digit model number, the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from March 2018 through January 2024. MODEL NAME MODEL NUMBER SERIAL NUMBER T1xe TM522 TM5221803xxxxx T3x TM523 TM5231906xxxxx T3xm TM725 TM7251902xxxxx

How to Check Whether Your Product Matches

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Consumer Action Recorded in the Source

Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If the bracket is not already installed, facilities should ensure that the power cord is completely inserted into the power socket on the treadmills prior to each use, until repaired. Contact Johnson Health Tech North America to schedule a free installation of a power cord bracket or to order a power cord bracket for self-installation. Johnson Health Tech North America is contacting all known purchasers directly.. Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at reworks@johnsonfit.com, or online at https://matrixfitness.com/us/eng/recalls or at www.matrixfitness.com and click on "Recalls" for more information.

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert)
Product image supplied with the source record for Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert)
Product image supplied with the source record for Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert)
Product image supplied with the source record for Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert)
Product image supplied with the source record for Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert)

Image limitation: An image may show only one package, color, size, or model. Do not use a photograph alone to decide whether your product is affected.

Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:08 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

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Record Transparency

Issuing agency
CPSC
Source ID
9925
Indexed update
2026-07-27 11:37:08 UTC
Official source
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