CPSC source record The recalled hoverboard's lithium-ion battery can Ongoing

DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard

Recall Date: 2023-12-21 Recalling Firm: Unspecified Record Ref: 9806

FINDARECALL QUICK READ

What this record tells you

This CPSC record concerns DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

Classification: The recalled hoverboard's lithium-ion battery can
Status: Ongoing
Recall date: 2023-12-21

Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.

Reason for Recall / Hazard Identified

Hazard: The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.. This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.

How to Check Whether Your Product Matches

A matching product name or photograph is not enough by itself. Compare every identifier available on your item or packaging with the official notice.

Confirm the full product and brand or recalling-firm name.
Compare package size, color, flavor, model, style, or configuration when listed.
Check UPC, lot, batch, serial, date code, recall number, or USDA establishment number.
Review the recall date and distribution information without assuming every seller is listed.
Open the official CPSC source below and follow its current instructions.

If a required identifier is missing, contact the recalling company or issuing agency through the official notice rather than guessing.

Consumer Action Recorded in the Source

Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.. DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard

Image limitation: An image may show only one package, color, size, or model. Do not use a photograph alone to decide whether your product is affected.

Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:08 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

Open CPSC Source Record →

Record Transparency

Issuing agency: CPSC
Source ID: 9806
Indexed update: 2026-07-27 11:37:08 UTC
Official source: Open issuing-agency record