CPSC source record The recalled glass doorknobs can crack and separat Ongoing

Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard

Recall Date: 2023-08-31 Recalling Firm: Unspecified Record Ref: 9698

FINDARECALL QUICK READ

What this record tells you

This CPSC record concerns Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

Classification: The recalled glass doorknobs can crack and separat
Status: Ongoing
Recall date: 2023-08-31

Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves Prime-Line glass doorknobs sold under the Defender Security, Gate-House and Reliabilt brand names. The doorknobs all utilize fluted glass knobs and were sold in bronze, brass, satin nickel, matte black and chrome finishes. The following model numbers are included in this recall: E 2279; E 2279-L; E 2311; E 2317; E 2328; E 2496; E 2497; E 2536; E 2536-L; E 2537; E 2537-L, E 2750, and E 2797. The model number is printed on the top right side of the packaging.

Reason for Recall / Hazard Identified

Hazard: The recalled glass doorknobs can crack and separate from the doorknob assembly, posing a laceration hazard to consumers.. This recall involves Prime-Line glass doorknobs sold under the Defender Security, Gate-House and Reliabilt brand names. The doorknobs all utilize fluted glass knobs and were sold in bronze, brass, satin nickel, matte black and chrome finishes. The following model numbers are included in this recall: E 2279; E 2279-L; E 2311; E 2317; E 2328; E 2496; E 2497; E 2536; E 2536-L; E 2537; E 2537-L, E 2750, and E 2797. The model number is printed on the top right side of the packaging.

How to Check Whether Your Product Matches

A matching product name or photograph is not enough by itself. Compare every identifier available on your item or packaging with the official notice.

Confirm the full product and brand or recalling-firm name.
Compare package size, color, flavor, model, style, or configuration when listed.
Check UPC, lot, batch, serial, date code, recall number, or USDA establishment number.
Review the recall date and distribution information without assuming every seller is listed.
Open the official CPSC source below and follow its current instructions.

If a required identifier is missing, contact the recalling company or issuing agency through the official notice rather than guessing.

Consumer Action Recorded in the Source

Consumers should immediately stop using the recalled doorknobs and contact Prime-Line for instructions on how to receive a full refund.. Prime-Line at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday, by email at glassknobs@realtimeresults.net, online at https://www.recallrtr.com/glassknobs or at www.primeline.net and click on "Important Recall Information" at the top of the page for more information.

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard

Image limitation: An image may show only one package, color, size, or model. Do not use a photograph alone to decide whether your product is affected.

Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:09 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

Open CPSC Source Record →

Record Transparency

Issuing agency: CPSC
Source ID: 9698
Indexed update: 2026-07-27 11:37:09 UTC
Official source: Open issuing-agency record