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CPSC source record The bicycles do not meet the U.S. safety standard; Ongoing

Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards

Recall Date: 2023-03-30 Recalling Firm: Unspecified Record Ref: 9580

FINDARECALL QUICK READ

What this record tells you

This CPSC record concerns Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

  • Classification: The bicycles do not meet the U.S. safety standard;
  • Status: Ongoing
  • Recall date: 2023-03-30
Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.

Reason for Recall / Hazard Identified

Hazard: The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider.. This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.

How to Check Whether Your Product Matches

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  1. Confirm the full product and brand or recalling-firm name.
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  5. Open the official CPSC source below and follow its current instructions.

If a required identifier is missing, contact the recalling company or issuing agency through the official notice rather than guessing.

Consumer Action Recorded in the Source

Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.. Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards

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Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:09 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

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Record Transparency

Issuing agency
CPSC
Source ID
9580
Indexed update
2026-07-27 11:37:09 UTC
Official source
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