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CPSC source record The recalled mugs can crack or break when filled w Ongoing

Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards

Recall Date: 2022-11-23 Recalling Firm: Guangdong Totye, Ceramics, of Chaozhou, China Record Ref: 9456

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What this record tells you

This CPSC record concerns Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards and names Guangdong Totye, Ceramics, of Chaozhou, China as the recalling firm. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

  • Firm: Guangdong Totye, Ceramics, of Chaozhou, China
  • Classification: The recalled mugs can crack or break when filled w
  • Status: Ongoing
  • Recall date: 2022-11-23
Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves Indigo branded Papa Bear and Mama Bear mugs with batch numbers 1220, 0621, 1021or 0920. Indigo and the batch number are printed on the bottom of the mugs. The UPC number 882709402770 or 882709402763 is printed on a white price sticker on the bottom of the mugs. The mugs are made of ceramic and have a white exterior with either a "PAPA BEAR" or "MAMA BEAR" decal and white animal ears on the rim. The interior of the Papa Bear mug is blue and the interior of the Mama Bear mug is aqua. Indigo is printed on the bottom of the mugs.

Reason for Recall / Hazard Identified

Hazard: The recalled mugs can crack or break when filled with hot liquid, posing burn and laceration hazards.. This recall involves Indigo branded Papa Bear and Mama Bear mugs with batch numbers 1220, 0621, 1021or 0920. Indigo and the batch number are printed on the bottom of the mugs. The UPC number 882709402770 or 882709402763 is printed on a white price sticker on the bottom of the mugs. The mugs are made of ceramic and have a white exterior with either a "PAPA BEAR" or "MAMA BEAR" decal and white animal ears on the rim. The interior of the Papa Bear mug is blue and the interior of the Mama Bear mug is aqua. Indigo is printed on the bottom of the mugs.

How to Check Whether Your Product Matches

A matching product name or photograph is not enough by itself. Compare every identifier available on your item or packaging with the official notice.

  1. Confirm the full product and brand or recalling-firm name.
  2. Compare package size, color, flavor, model, style, or configuration when listed.
  3. Check UPC, lot, batch, serial, date code, recall number, or USDA establishment number.
  4. Review the recall date and distribution information without assuming every seller is listed.
  5. Open the official CPSC source below and follow its current instructions.

If a required identifier is missing, contact the recalling company or issuing agency through the official notice rather than guessing.

Consumer Action Recorded in the Source

Consumers should immediately stop using the recalled Papa Bear and Mama Bear mugs and return them to the Indigo store for a full refund.. Indigo toll-free at 833-463-4461 from 8 a.m. to 9 p.m. ET Monday through Friday or from 10 a.m. to 6 p.m. ET Saturday and Sunday, by email at service@indigo.ca or online at www.chapters.indigo.ca/en-ca/product-recalls or www.indigo.ca and click on "Recall."

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards
Product image supplied with the source record for Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards
Product image supplied with the source record for Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards
Product image supplied with the source record for Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards

Image limitation: An image may show only one package, color, size, or model. Do not use a photograph alone to decide whether your product is affected.

Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:09 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

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Record Transparency

Issuing agency
CPSC
Source ID
9456
Indexed update
2026-07-27 11:37:09 UTC
Official source
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