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CPSC source record The bicycle helmets do not comply with the positio Ongoing

Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury

Recall Date: 2022-03-24 Recalling Firm: GuangZhou NOW Sports Gear Co. Ltd., of China Record Ref: 9268

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What this record tells you

This CPSC record concerns Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury and names GuangZhou NOW Sports Gear Co. Ltd., of China as the recalling firm. Use the source fields below to narrow the match, then verify the exact item and current remedy on the issuing-agency page.

  • Firm: GuangZhou NOW Sports Gear Co. Ltd., of China
  • Classification: The bicycle helmets do not comply with the positio
  • Status: Ongoing
  • Recall date: 2022-03-24
Best identifiers to check for a CPSC record

Compare model, item/style number, serial range, manufacturing date, importer, retailer, color, and other physical identifiers listed in the notice.

A CPSC photograph may show only one variation, so use the model/serial information and remedy instructions as the stronger match.

Product Description & Identification

This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.

Reason for Recall / Hazard Identified

Hazard: The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.. This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.

How to Check Whether Your Product Matches

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  1. Confirm the full product and brand or recalling-firm name.
  2. Compare package size, color, flavor, model, style, or configuration when listed.
  3. Check UPC, lot, batch, serial, date code, recall number, or USDA establishment number.
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  5. Open the official CPSC source below and follow its current instructions.

If a required identifier is missing, contact the recalling company or issuing agency through the official notice rather than guessing.

Consumer Action Recorded in the Source

Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.. Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.

Distribution & Affected States

Nationwide retail and online distribution

Source-Provided Product Images

Product image supplied with the source record for Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury
Product image supplied with the source record for Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury
Product image supplied with the source record for Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury

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Verify With the Issuing Agency

This record was last updated in our index on 2026-07-27 11:37:09 UTC. Because recall enforcement statuses and instructions evolve, always verify details directly with the issuing government agency.

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Record Transparency

Issuing agency
CPSC
Source ID
9268
Indexed update
2026-07-27 11:37:09 UTC
Official source
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